Navigation Services

A key factor in higher quality care and lower costs: Redesigned care delivery. All too often, health systems assign clinical staff to provide patient navigation services to meet value-based care goals. This strategy is in need of a redesign. As healthcare business models evolve, so should care teams.

So Many Demands. So Little Time.

Between digital documentation and administrative tasks, there’s little time left to focus on the critical strategies that are necessary for making the transition to value-based care. That’s where CareThrough comes in. Our highly qualified patient navigators give clinical staff the freedom to finally focus on bigger issues like the quality of care and strategies to reduce system costs.
Our skilled Navigators understand the external influences and restrictions to care, while our training ensures each Navigator is equipped to go the extra mile. From measuring changes over time, to encouraging patients to gain control of their health. We establish critical touch points with patients.

Addressing Patient Engagement

Contact Client Solutions
Our case studies show patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
1
Increase patient satisfaction with follow-up
3
Define additional measures to ensure patient referrals remain in network
2
Educate patients about medications
4
Identify and predict vulnerable populations to direct at-risk patients to primary and low-acuity care options

How It Works

Work restrictions and time demands make it nearly impossible to attend to sick patients, communicate with families, and coordinate post discharge care—let alone get through an ever-growing list of time-consuming ancillary tasks. By introducing patients to navigators, you can remove many of the most pressing burdens and free providers to work at the top of their medical licenses once again.

Navigators Ensure Patients Show-up for Referred Appointments by:

  • Match patient needs with community resources
  • Collaborate with the right organizations
  • Increase care coordination efforts
Navigators Ensure Patients Show-up for Referred Appointments by:

Keep your RNs doing what they do best.

  • Nurse CTAs reduce overtime hours for RNs
  • Are trained in nursing workflows to provide strategic support
  • Improve call bell times and patient satisfaction
Keep your RNs doing what they do best.

Increase Access to Value Based Care

  • Provide non-clinical patient support to diverse populations
  • Ensure patient charts are updated with most recent contact information
  • Answer care plan questions and connect patients to in-network referrals
  • Reduce the number of canceled appointments
Increase Access to Value Based Care
Navigating the healthcare system during a health challenge can be tremendously stressful for patients and their families. At CareThrough we utilize measurable navigation strategies to identify key areas of support and close care gaps.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.