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Emergency Department

Navigators in the Emergency Department transform care team work-flow, and provide the ancillary support necessary for providers to work top-of-license. Transform care delivery in the ED setting with solutions that drive efficiency for fast-paced Emergency Department teams. With CareThrough support, streamline the patient experience, close care gaps, and quickly connect acute patients to life saving care.


With technology enabled, coordinated care, patients are guided through every stage of their Emergency Department journey. Our expert team of strategists have developed innovative solutions to assist care teams, lower costs, and improve patient outcomes. Navigators in the Emergency Department track and manage high utilization activity, address common barriers to care, and connect your most vulnerable patients to the next step in the care continuum. Powered by AI chatbot technology, Navigators have a comprehensive solution to save providers time, without compromising quality documentation, and patient experience.
Lessen the stress of ED visits for patients
Increase engagement with AI Chatbot Technology
Support critical needs of over-burdened care teams
Enroll patients in community programs and increase access to resources
Drive long-term patient outcomes
Address social determinants of health and remove barriers to care

How it Works

Unlock the Power of an Emergency Department Optimized with CareThrough Solutions

  • Navigators are trained on your Emergency Department’s EMR
  • Make note of population health initiatives and resources for future use
  • Keep care teams on track to meet care delivery goals
  • Update patients with ED wait times before they reach the hospital
  • Track data on patient engagement and develop benchmarking goals
  • Reduce Left Without Being Seen (LWBS)
  • Assist with referral appointment follow-up calls
  • Improve patient experience with care plan assistance
  • Connect patients with providers while they wait
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.