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LifeLink AI Chatbots

Improving engagement improves care quality. LifeLink harnesses the power of mobile messaging to transform how patients interact with providers throughout treatment.

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Deliver Patient Support and Increase Engagement with Digital Conversations.

With our LifeLink chatbot platform, healthcare systems accelerate the leap to value-based care. Our unique automated conversational interactions impact quality, cost and the experience of care. Now is the time to embrace consumer readiness for digital communication and deepen patient engagement that leads to better health outcomes.
All LifeLink messages are logged, allowing the care team to view usage data and conversations. The result is patient-centric care, and the impact is quantifiable. Our tool delivers data on MIPS and CMS reporting activities to boost compliance and reimbursement. Chatbots make it simple to connect with patients and their family members, send appointment reminders, address concerns, and ultimately deliver quality healthcare that surpasses expectations.

Benefits of the LifeLink Messaging Platform

Appointment wait times

Remove frustrating uncertainty by giving patients accurate updates on their expected clinic wait times.
Information specific to EMR data

Navigators can access EMR data that enables more accurate and relevant communication with patients.
Availability of lab test results

Keep patients informed about lab tests through post-clinic follow-up.
Referral status

Handset-accessible information on referrals adds clarity to treatment plans and gives patients an easier way to track appointments.
Patient loyalty and retention

Consumers spend more time than ever on their phones and appreciate when their healthcare can be a mobile experience.
Financial performance

Customizing care through a chat platform improves many of the metrics that align with value in today’s CMS landscape.
Digital conversations drive care quality

The entire top-of-license ecosystem improves when providers can more appropriately engage with patients and deliver the best possible care.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.