Value-Based Care
Operationalize the Shift To Value Across the Care Continuum
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A full suite of solutions for better healthcare outcomes

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The standard in medical scribe training and management
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Operating the shift to value across the care continuum

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The next generation of healthcare revenue cycle management
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Comprehensive artificial intelligence for your practice’s needs
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Benefits

LifeLink AI Chatbots

Improving engagement improves care quality. LifeLink harnesses the power of mobile messaging to transform how patients interact with providers throughout treatment.

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Deliver Patient Support and Increase Engagement with Digital Conversations.

With our LifeLink chatbot platform, healthcare systems accelerate the leap to value-based care. Our unique automated conversational interactions impact quality, cost and the experience of care. Now is the time to embrace consumer readiness for digital communication and deepen patient engagement that leads to better health outcomes.
All LifeLink messages are logged, allowing the care team to view usage data and conversations. The result is patient-centric care, and the impact is quantifiable. Our tool delivers data on MIPS and CMS reporting activities to boost compliance and reimbursement. Chatbots make it simple to connect with patients and their family members, send appointment reminders, address concerns, and ultimately deliver quality healthcare that surpasses expectations.

Our LifeLink messaging platform leads to:

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With our LifeLink chatbot platform, healthcare systems accelerate the leap to value-based care. Our unique automated conversational interactions impact quality, cost and the experience of care. Now is the time to embrace consumer readiness for digital communication and deepen patient engagement that leads to better health outcomes.

Chatbots make it simple to connect with patients and their family members, send appointment reminders, address concerns, and ultimately deliver quality healthcare that surpasses expectations.
1
Appointment wait times

Remove frustrating uncertainty by giving patients accurate updates on their expected clinic wait times.
3
Information specific to EMR data

Navigators can access EMR data that enables more accurate and relevant communication with patients.
2
Availability of lab test results

Keep patients informed about lab tests through post-clinic follow-up.
4
Referral status

Handset-accessible information on referrals adds clarity to treatment plans and gives patients an easier way to track appointments.
5
Patient loyalty and retention

Consumers spend more time than ever on their phones and appreciate when their healthcare can be a mobile experience.
7
Financial performance

Customizing care through a chat platform improves many of the metrics that align with value in today’s CMS landscape.
6
Digital conversations drive care quality

The entire top-of-license ecosystem improves when providers can more appropriately engage with patients and deliver the best possible care.

Emergency

With 50% of patient admissions initiated in the ED, it’s important to provide timely, efficient communication from orientation to discharge. LifeLink conversational chatbots strengthen engagement during and after ED visits. A trip to the ED can be overwhelming. Reassure patients with up-to-the-minute wait-times, communicate with family members, deliver post-discharge instructions and more.

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Marketing

LifeLink improves conversion rates and makes it easier for patients to find the right provider and schedule appointments. Since 92% of patients do not make it past the first page of a hospital website, it is essential that organizations identify fast and reliable ways to answer patient inquiries upon arrival to your website.

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Pre-op

Only 26% of patients can explain the risks and benefits of upcoming operations. LifeLink improves patient comprehension, maximizes on-time OR starts and decreases patient anxiety. Once a patient schedules a surgery, Navigators are able to send descriptions, links, and procedure instructions to eliminate any barriers to a timely operation.

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Pre-test

Nearly 30% of scheduled test procedures are missed. Reduce pre-appointment variability, wait times and unprepared patients with LifeLink chatbots. Prior to the appointment, communicate with patients as an integral part of the testing process. Our strategists will help you develop a strategic plan for pre-test chatbot implementation.

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Post-op

LifeLink facilitates patient care plan literacy and remote monitoring. Studies show that 75% of patients are unsure of their discharge instructions. With LifeLink, patient’s benefit from accurate and actionable care plan information delivered directly to their mobile phones. Promote care plan adherence and extend your care team’s reach beyond the hospital.

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Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Care Navigators Chronic Care Management AI Chatbots Nurse Care Team Assistants Scribe Services Referral Management