Solutions Navigation Services Chronic Care Management Nurse Care Team Assistants Population Health Assistants Referral Management LifeLink AI Chatbots
Who We Serve Emergency Department Outpatient Services Inpatient Services
About Us Who We Are Mission, Vision, & Values The People of CT Locations Affiliations
Media Press Releases In the News Awards & Recognition
A full suite of solutions for better healthcare outcomes
Visit our website
Operating the shift to value across the care continuum
The standard in medical scribe training and management
Visit our website
The next generation of healthcare revenue cycle management
Visit our website
Benefits

LifeLink AI Chatbots

Improving engagement improves care quality. LifeLink harnesses the power of mobile messaging to transform how patients interact with providers throughout treatment.

READ STORY

Deliver Patient Support and Increase Engagement with Digital Conversations

With our LifeLink chatbot platform, healthcare systems accelerate the leap to value-based care. Our unique automated conversational interactions impact quality, cost and the experience of care. Now is the time to embrace consumer readiness for digital communication and deepen patient engagement that leads to better health outcomes.
All LifeLink messages are logged, allowing the care team to view usage data and conversations. The result is patient-centric care, and the impact is quantifiable. Our tool delivers data on MIPS and CMS reporting activities to boost compliance and reimbursement. Chatbots make it simple to connect with patients and their family members, send appointment reminders, address concerns, and ultimately deliver quality healthcare that surpasses expectations.

Our LifeLink messaging platform leads to:

Contact Client Solutions
With our LifeLink chatbot platform, healthcare systems accelerate the leap to value-based care. Our unique automated conversational interactions impact quality, cost and the experience of care. Now is the time to embrace consumer readiness for digital communication and deepen patient engagement that leads to better health outcomes.

Chatbots make it simple to connect with patients and their family members, send appointment reminders, address concerns, and ultimately deliver quality healthcare that surpasses expectations.
1
Appointment wait times

Remove frustrating uncertainty by giving patients accurate updates on their expected clinic wait times.
3
Information specific to EMR data

Navigators can access EMR data that enables more accurate and relevant communication with patients.
2
Availability of lab test results

Keep patients informed about lab tests through post-clinic follow-up.
4
Referral status

Handset-accessible information on referrals adds clarity to treatment plans and gives patients an easier way to track appointments.
5
Patient loyalty and retention

Consumers spend more time than ever on their phones and appreciate when their healthcare can be a mobile experience.
7
Financial performance

Customizing care through a chat platform improves many of the metrics that align with value in today’s CMS landscape.
6
Digital conversations drive care quality

The entire top-of-license ecosystem improves when providers can more appropriately engage with patients and deliver the best possible care.
Success across today’s value-based care continuum requires engaging with patients via personalized, on-demand conversations. In fact, in an AI driven age, patients expect their favorite brands to communicate through chat. And when you pair LifeLink AI chatbots with highly skilled navigators, the quality of care also creates an improved revenue cycle.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.
Care Navigators Chronic Care Management AI Chatbots Nurse Care Team Assistants Scribe Services Referral Management