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Navigation ServicesLeading edge, embedded support at the point of care.
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Chronic Care ManagementIncrease enrollment and extend the ability to document for CCM.
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Population Health AssistantsSpecialized solutions to engage the unique populations you serve.
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Referral ManagementMaintain network integrity and improve follow-up appointment rates.
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LifeLink AI ChatbotsDeliver critical information with text enabled AI combined with skilled navigators.
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Nurse Care Team AssistantsOptimize nurse workflows to reduce overtime and improve care outcomes.
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Contact TracersA full turn-key program. A nationwide recruitment and training network, and a model built on effective engagement and extensive healthcare knowledge.
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Social Determinants of HealthSolve for the top social determinants of health with strategic initiatives.
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Patient EngagementDevelop strategies to increase engagement and improve access to care.
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Care Team OptimizationAlign resources with workflow to reduce cost and drive results.
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Chronic Care ManagementHighly-skilled, embedded support to identify, enroll, and document for CCM codes.
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BurnoutAddress the epidemic with talented navigators and expert staff to develop a specialized solution.
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Managing the health of populations is an entirely new way of thinking—one that requires a unique set of processes, platforms and people to be effective.So why CareThrough?
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HealthChannels FamilyStay connected to CareThrough and the HealthChannels Family, and learn about volunteer opportunities in your region. We have multiple channels to connect with fellow Scribes and Navigators across the nation who make the mission and vision of HealthChannels a reality.
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A full suite of solutions for better healthcare outcomes
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COVID-19 Update: Read our messages to employees and clients
COVID-19 UPDATELifeLink AI Chatbots
Improving engagement improves care quality. LifeLink harnesses the power of mobile messaging to transform how patients interact with providers throughout treatment.
Deliver Patient Support and Increase Engagement with Digital Conversations.
Benefits of the LifeLink Messaging Platform
Remove frustrating uncertainty by giving patients accurate updates on their expected clinic wait times.
Navigators can access EMR data that enables more accurate and relevant communication with patients.
Keep patients informed about lab tests through post-clinic follow-up.
Handset-accessible information on referrals adds clarity to treatment plans and gives patients an easier way to track appointments.
Consumers spend more time than ever on their phones and appreciate when their healthcare can be a mobile experience.
Customizing care through a chat platform improves many of the metrics that align with value in today’s CMS landscape.
The entire top-of-license ecosystem improves when providers can more appropriately engage with patients and deliver the best possible care.
Emergency
With 50% of patient admissions initiated in the ED, it’s important to provide timely, efficient communication from orientation to discharge. LifeLink conversational chatbots strengthen engagement during and after ED visits. A trip to the ED can be overwhelming. Reassure patients with up-to-the-minute wait-times, communicate with family members, deliver post-discharge instructions and more.
View Live DemoMarketing
LifeLink improves conversion rates and makes it easier for patients to find the right provider and schedule appointments. Since 92% of patients do not make it past the first page of a hospital website, it is essential that organizations identify fast and reliable ways to answer patient inquiries upon arrival to your website.
View Live DemoPre-op
Only 26% of patients can explain the risks and benefits of upcoming operations. LifeLink improves patient comprehension, maximizes on-time OR starts and decreases patient anxiety. Once a patient schedules a surgery, Navigators are able to send descriptions, links, and procedure instructions to eliminate any barriers to a timely operation.
View Live DemoPre-test
Nearly 30% of scheduled test procedures are missed. Reduce pre-appointment variability, wait times and unprepared patients with LifeLink chatbots. Prior to the appointment, communicate with patients as an integral part of the testing process. Our strategists will help you develop a strategic plan for pre-test chatbot implementation.
View Live DemoPost-op
LifeLink facilitates patient care plan literacy and remote monitoring. Studies show that 75% of patients are unsure of their discharge instructions. With LifeLink, patient’s benefit from accurate and actionable care plan information delivered directly to their mobile phones. Promote care plan adherence and extend your care team’s reach beyond the hospital.
View Live DemoPatients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
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