COVID-19 Update: Read our messages to employees and clients

COVID-19 UPDATE

In-Person Support to Increase CCM Enrollment.

Our Chronic Care Management navigators work as an extension of your internal staff to enroll and manage CCM patients. From health coaching, routine check-ins, and on-call assistance, we'll keep patients engaged and proactive throughout their treatment plans. While front office staff may be bogged down with ancillary duties, trained navigators ensure patients connected to the proper local resources, and that lab or other critical needs are met. CareThrough embeds in your practice, working elbow-to-elbow with providers so that patients keep appointments, have assistance with transportation, and receive immediate care if necessary.

We understand the importance of preventing care gaps, both in terms of revenue and outcomes. By regularly scanning files for changes and improvements in the care setting or at home, our navigators update documentation and correct chart inaccuracies. Unaccounted Medicare codes, such as CPT 99490, can be costing you millions in lost federal funds. Our Care Navigators are specially trained in Medicare coding and embedded into your CareTeam to ensure accurate capture and documentation of services that your team is already performing. Let us maximize your CCM program to increase revenue, while also strengthening patient outreach beyond the care setting to improve overall health outcomes.

The CareThrough Approach

Our CCM Navigators work as an extension of your internal staff to provide education, coaching and periodic follow-up calls that can lead to long-term, lasting patient outcomes. With a specialized chronic care management program, your patients will receive comprehensive care plans and ongoing support where and when it’s needed. Through routine check-ins and on-call assistance, patients are supported in a wide range of needs including:
1
Population health management

We help control costs while improving population outcomes through our analytics, care management and more.
3
Developing customized care plans

Navigators connect with patients to schedule appointments, monitor adherence, and even identify at-risk patients for customized care.
2
Top-of-license efficiency

Our navigators function seamlessly within your practice to enable providers to work on tasks ideally suited for their clinical expertise.
4
Connecting to local resources and facilities

Tracking down the right local resources requires time that overworked providers seldom have. Our navigators can connect patients to the appropriate accessible facilities.
5
Ensuring labs and other critical needs are met

Routine check-ins and on-call assistance closes the care gap where labs and other needs are concerned.
7
Higher reimbursement rates

Our navigators are experts on CMS documentation guidelines that can yield greater revenue.
6
Ongoing assistance to help self-manage conditions

We empower patients to achieve their health goals by coaching them on better nutrition and compliance with exercise or other related plans.

How It Works

Don’t let patients slip through the care gaps. We connect technology and care coordination tactics to proactively reach at-risk patients. Both on-site in the care setting or at home, Navigators connect with patients to schedule appointments, monitor adherence and so much more. Get access to critical information in less time, while navigators partner with patients to manage their care.

Navigators are embedded into your practice

  • Working elbow-to-elbow with your care team
  • Freeing providers to work top-of-license

Let the Navigators connect with your patients

  • Successfully enroll high numbers of patients
  • Expand your CCM program with minimum investment

Navigators coordinate to empower patients

  • Keep a watchful eye on changes and improvements
  • Constantly updating charts to correct inaccuracies
  • Empower patients to keep appointments, organize transportation, and receive immediate care if necessary