Care Team Optimization

Care teams in today’s rapidly changing healthcare environment live a high-wire act of meeting patient demands while analyzing and acting on new data. That’s why a sound top-of-license strategy is now critical for maximizing efficiency and revenue.

Why Isn’t Our Care Team Optimized Today?

Understanding how best to deploy providers represents one of healthcare’s greatest challenges and opportunities. Care Team Optimization is driving the next generation of care because it combines data insights with a laser focus on key tasks and workflow. Our expert perspective and skills embedded within your system creates support that allows you to meet patient demands while no longer overburdening your providers.
From intake to discharge and beyond, Care Team Optimization improves health outcomes and quality scores that define success nationwide. It’s an added dimension of care and high level consultation that delivers the best strategy and results. In fact, our care team assistants comfort round and respond to call bells, but also monitor patients outside of the clinical setting. This enables us to intercept miscommunications and update EMRs with pertinent data. We increase patient engagement and continuity of care, all while helping to address other critical care delivery challenges.

The Top of License Mindset

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When you’re in the midst of a major transition, keeping up with patient demands and needs is no easy feat. With all the data to analyze, insights to act on and patient panels to manage, coordinating care can consume a lot of valuable time. That’s why Care Team Optimization exists—to provide the support providers, practices and systems need to coordinate value-based care.
1
Right-Sizing Staffing Ratios

To positively impact the patient experience as well as provider satisfaction
3
Improving Patient Experience

The difference we make by offering regular check-ins, assisted transitions, and ongoing health and wellness coaching.
2
Closing Care Gaps

Providers can spend hours each week closing gaps in care. This is a primary driver of quality that improves with better engagement and population health management.
4
Improved Health Outcomes

Better population health management leads to successful outcomes.
5
Driving Quality Scores

Embedded care team assistants deliver support that improves key engagement and management metrics.
7
Reducing Hospital Bed Days

Optimization can lead to reduced length of stay and improved outcomes.
6
Risk-Assessment

Our strategic guidance helps systems navigate the resources needed for risk-based contracts as well as quality initiatives.
8
Direct Care Team Outreach

Care team assistants occupy the front lines of communication, alerting care teams to pertinent information and building valuable patient relationships.
9
Increase Preventative Screenings

Care team assistants help patients become proactive regarding screenings and other care plan appointments.
11
Inter-Network Communication

Communicating within the same in-network services have never been easier.
10
Enhancing Adherence Efforts

Follow-ups are critical to ensuring patients adhere to their care plans. Our post-clinic check-ins address medication compliance, appointment scheduling and even transportation assistance.

How It Works

Care Team Optimization is Low Cost, Custom Fit and Integrated into the Workforce

  • Remotely monitor patients with monthly check-ins
  • Track med adherence, assist with appointment scheduling
  • Providers have access to updated charts that reflect changes in patient health status
  • Bridge the divide between patients and care teams
  • Alert staff and promptly resolve miscommunications
  • Keeping care teams in the know, and fostering stronger patient relationships
  • Mobilize resources, schedule follow-up appointments, and engage patients
  • Encourage patients to structure personalized care plans for optimal health
  • Extend care beyond the clinical setting
Today, across the care continuum, provider duties are often more clerical than clinical. But our strategic expertise and uniquely trained care team assistants bridge the divide between patients and overworked care teams. That means better data and better revenue. It's also a triumphant step forward for patient relationships and outcomes in populations nationwide.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.