COVID-19 Update: Read our messages to employees and clients

COVID-19 UPDATE

When Shift Happens...

Moving from a focus on the quantity of patients seen to the quality of care they receive should be a smooth transition, but that’s not always the case. Despite your best efforts, many patients may still be getting lost in the shuffle of unavoidable administrative tasks, burdensome technology and confusing processes. Between registering, documenting and discharging, it’s hard enough to stay on schedule—let alone get quality facetime or consistently practice at the top of your medical license.

We’re Here for You

With more than 46 million patient encounters under our belts (and counting), we’re training a new generation of specialized care team assistants to:

When a patient calls or comes in, dedicated assistants ensure the right information is recorded and relayed to the right systems and people.

Care team assistants are trained to identify and address common barriers ranging from income and insurance to accessibility and availability.

With regular check-ins, assisted transitions, and ongoing health and wellness coaching, patients get the care they need at every stage.