When Shift Happens...

Moving from a focus on the quantity of patients seen to the quality of care they receive should be a smooth transition, but that’s not always the case. Despite your best efforts, many patients may still be getting lost in the shuffle of unavoidable administrative tasks, burdensome technology and confusing processes. Between registering, documenting and discharging, it’s hard enough to stay on schedule—let alone get quality facetime or consistently practice at the top of your medical license.

We’re Here for You

With more than 30 million patient encounters under our belts (and counting), we’re training a new generation of specialized care team assistants to:

When a patient calls or comes in, dedicated assistants ensure the right information is recorded and relayed to the right systems and people.

Care team assistants are trained to identify and address common barriers ranging from income and insurance to accessibility and availability.

With regular check-ins, assisted transitions, and ongoing health and wellness coaching, patients get the care they need at every stage.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.