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“When health systems are faced with patient engagement challenges, AI chatbots provide a conversational tool to maximize engagement, and streamline the patient experience across the care journey.”
In today’s consumer driven healthcare environment, patients spend more time comparing care facilities and providers. With a bewildering array of choices, the experience within the healthcare environment remains at the top of the list of factors driving patient decisions.
That’s why analyzing the patient experience, and developing solutions to close common care gaps is an imperative for forward thinking health systems. Identifying where your team tends to lose sight of patients, and aligning strategies to reconnect, translates to millions of recovered revenue over the lifetime of a patient that is loyal to the hospital. Engaged patients also are more likely to adhere to care plans, and comply with medications. Keeping patients engaged also closes the loop by ensuring referral providers are in network. With a quick text, care teams can send appointment reminders for follow-up care.
Now, more than ever, one misstep in a patient’s experience may lead them to look elsewhere for care. If the patient has to wait on hold to get through to their provider with a question about lab results, those minutes could lead to a decision to find care with a more accessible provider. The main driver of consumer-centric patient expectations derives from the retail and banking sectors, where chatbots deliver quick customer service.
“Today’s patients may have received flight information from an airline, or fraud alerts from their credit card company via text. Chatbot conversations have become ubiquitous. Hospitals and health systems can leverage the wide adoption of mobile solutions to close care gaps.”
LifeLink technology combined with a customized Navigator program empowers care teams to meet patient engagement goals at scale. Navigators log into the LifeLink dashboard to edit conversations and receive alerts. A geriatric patient can text their provider that they’ve had a fall and are suffering from painful bruising, all from the comfort of their homes. In the emergency department, ED Navigators can deliver alerts regarding completed lab results and wait times, reducing left without being seen metrics, and increasing patient satisfaction.
With the care team burnout at epidemic proportions, forward thinking administrators are enlisting the help of Artificial Intelligence in the form of conversational AI chatbots to protect and improve the patient relationship.
“Soon, it will be difficult to imagine life without Artificial Intelligence. The developments in healthcare AI are rapidly expanding patient access to care, and driving positive health outcomes.”
Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.