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How an Innovative Nurse Care Team Assistant Program Improves Metrics and Reduces Burnout
Burnout
Sandra H.
Sandra H.
Chief Nursing Officer
Eleni G.
Eleni G.
Nurse Practitioner
Emily S.
Emily S.
Nurse Manager
Dr. Nelson R.
Dr. Nelson R.
Provider

“Our Carethrough project leader understands nurse work-flows, and the unique day-to-day challenges we face.”

Sandra H.
Chief Nursing Officer

The chief nursing officer of a high acuity Hospital in Florida had weathered many storms by being prepared, and proactive. When the headlines read of widespread nurse fatigue and burnout, she took action quickly to protect the compassionate men and women on her team. Preserving the health of nurses became a top priority.

As a long-time champion of workplace wellness and job satisfaction for her staff, she was keenly aware of the growing burnout epidemic. Still, with retention challenges, and a reduced job pool of qualified nurses in the area, there wasn’t an evident solution to prevent the nurses on staff from working longer over-time hours, and spending less time with their families.

While the providers in the hospital utilized ScribeAmerica medical scribes to combat Electronic medical record fatigue, as well as assist with ancillary duties, a similar solution for nurses was not readily available with the hospital’s existing staff.

“I finally have time to work on projects I haven’t had time to pursue. We discussed improving the prescription delivery system over a year ago, and now we’ll have the bandwidth to do it.”

Eleni G.
Nurse Practitioner

Facing the challenge of increased nurse burnout head-on, the hospital partnered with CareThrough for a data driven, innovative solution. The plan paired nurses with Care Team Assistants to augment the everyday patient care delivery challenges. Nurse CTA’s provided highly-skilled support. Having received robust training to check vital signs, update charts, and answer patient call bells, the nurses on staff immediately felt the difference.

“Our CTA helped a geriatric patient ambulate to the bathroom. It may seem like a minor task, but over the course of days, it’s saved me a lot of time.”

Emily S.
Nurse Manager

Central to the program was compiling baseline data to measure outcomes after the nurses were supported by CTA care. While burnout was threatening to undermine work-place satisfaction and patient engagement, the numbers painted a clear picture of the value Nurse CTA’s brought to the overall workflow.

With CTA’s beside them during each shift, call bell response times decreased, a metric the hospital prioritized, and the rate of infection dropped as well. Nurse CTA support led to more time for bathing patients, limiting the spread of infections. Another important metric that even seasoned nurses were surprised to note—Nurse CTA’s reduced overtime hours.

When the numbers were tallied the savings from cost effective support reached meant more resources for quality care delivery.

“Adding another body to the mix of an already crowded floor didn’t seem like a good idea, but facing a nurse staffing shortage and having difficulty retaining nurses, the opportunity was clear—hiring nurse CTAs was a game-changer.”

Dr. Nelson R.
Provider
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.