Referral Management

Optimized Referral Services help providers achieve care continuity and experience the benefits of value-based care. It’s time to close the referral loop for your patients with today’s leading integrated data solution.

Achieve Care Continuity with Referral Services

Treating referral coordination with outdated technology and EHR systems leaves only a fraction of patients in network. The less-than transparent referral process also causes delayed appointments, with patients unintentionally referred to overscheduled providers. But with the healthcare landscape shifting towards patients as consumers, providing seamless referral support is not only expected, it is integral to the value-based care we associate with patient satisfaction and improved health outcomes.
Our cloud-based software integrates EMR data to unlock insights and determine the next actionable step in the care plan. Our solution matches patients with conveniently located providers who accept corresponding insurance plans. The result is better communication, more insight, and an opportunity to lay the groundwork for future patient encounters that meet your health system’s standards.

Unlock the Power of Value-Based Care: Optimize Data

Contact Client Solutions
As part of your care team, our navigators respond to referral requests with an integrated data approach. Our cloud-based software integrates EMR data to unlock insights and determine the next actionable step in the care plan. Our solution matches patients with providers covered by their insurance plan, and conveniently located. The result is better communication, more insight, and an opportunity to lay the groundwork for future patient encounters that meet your health systems standards.
1
Meet high standards of care

A coordinated experience enables providers to work top-of-license in service of their patients’ needs.
3
Keep patients engaged in their treatment

When the system works as it should, patients feel they have agency with respect to their health outcomes.
2
Resolve scheduling challenges

Referral management keeps the trains running for patients seeking appointments with busy providers.
4
Address number of patients going out of network

It takes optimized data management to ensure that active patients obtain in-network referrals.
5
Improve outcomes by better monitoring adherence

Coordination also yields improved compliance for medication and other treatment plans.
7
Retain more revenue

Inaction can be costly. Patients often need support following through on scheduled appointments. No-shows cost health systems millions in lost revenue.
6
Document patient experiences with updated EMR’s

Our team has the expertise needed to properly document encounters and anticipated follow-up services at other clinical settings.

How It Works

Our focus is connecting labor and cloud-based technology to further the success of your referral management goals, for any specialty. Track the patient experience from the initial visit to the moment the referral is requested, while comprehensively documenting within the EMR. This allows your health system to ensure all follow-up care remains in network, and is the best fit for the patient.

  • Provides insight into how providers make referrals
  • Grow referral networks
  • Monitor data and provide guidance to ensure a ‘best-fit’ referral
  • Check for insurance acceptance, preferred location, quality scores, and more
  • Captures key information in the EMR
  • Avoid discrepancies in coverage and overscheduling
  • Follow up to provide support and coordinate next steps
Health systems today can and should do better than struggle with disconnected referral management. While your clinical staff delivers optimal care, we provide an integrated framework of analytics to better serve patients, close revenue-cycle gaps, and grow your margins.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.