A full suite of solutions for better healthcare outcomes
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Operating the shift to value across the care continuum
The standard in medical scribe training and management
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The next generation of healthcare revenue cycle management
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Suzanne Crincoli MSN, RN

Suzanne Crincoli MSN, RN

Vice President of Clinical Operations and Support

Suzanne Crincoli MSN, RN joined HealthChannels in 2017 as a nurse consultant. She worked closely with executives to shape the company’s suite of innovative solutions designed to get nurses back to the bedside. Recently, Suzanne joined the CareThrough team as Vice President of Clinical Operations and Support. In this role, she develops strategies for today’s complex healthcare environment. Suzanne’s extensive experience in hospital leadership, community health and policy, and clinical practice makes her the type of transformational leader today’s nurses need.

Prior to joining CareThrough, Suzanne served as a Nurse Leader for the nursing administrative team. In addition to her leadership role, Suzanne has over 12 years of clinical nursing experience working as an emergency department nurse. Her areas of expertise include hospital operations, staffing budgets and department of health regulations. In 2018, Suzanne was nominated for the Organization of Nurse Leaders (ONL) Aspiring Nurse Leader Award. In conjunction with the New Jersey Collaborating Center for Nursing, Suzanne co-authored a grant to enhance community-based health promotion that was funded by the New Jersey Healthy Communities Network.  As a county health coach for the New Jersey Action Coalition, Suzanne was involved in advancing the nursing profession by collaborating on models to create seamless academic progression and community-based population health initiatives.

Suzanne is the first BSN-PhD candidate to be accepted into Rutgers University. She also earned a Master’s degree in Nursing Leadership with a focus on Organizational Complexity. As a PhD student, Suzanne’s research interests focus on health promotion, as well as factors influencing differential organizational support for nursing practice within acute care hospitals.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.