A full suite of solutions for better healthcare outcomes
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Operating the shift to value across the care continuum
The standard in medical scribe training and management
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The next generation of healthcare revenue cycle management
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Jackie Reynolds

Jackie Reynolds

Executive Vice President of Operations

Ms. Jackie Reynolds holds a B.S. In Biological Sciences from San Diego University. She joined the carethrough team in 2006 at Tri-City Medical Center, where she was a stand out scribe and was relocated to Orlando, Florida in 2008 to begin working with carethrough’s first national client, Florida Emergency Physicians (FEP). After excelling at her position of a project leader and regional manager, she became a partner and Vice President of Business Development in 2009 and is now carethrough’s Executive Vice-President of Operations.

In her spare time, Jackie enjoys hot yoga and spending time with her family and friends. She enjoys the beach and outdoor activities, which are available almost year-round in Orlando. She has also become an Orlando Magic fan since moving to Orlando.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.