CareThrough Leadership

Meet Our Leadership Team

Kyle Cooksey

Kyle Cooksey

President

Over the last fourteen years, Kyle worked as a customer facing executive in the clinical revenue integrity space at a few different P/E backed companies, focused on documentation management and physician and patient engagement, driving strong results and outcomes to the revenue cycle. In this field, he focused on technology-enabled services companies providing unique solutions to the most daunting protected health information challenges. Kyle has worked directly with the nations elite list of IDN-based systems, along with over 2,000+ individual systems and physician practices, driving customer satisfaction, retention, and growth as the key pillars to his success.

Focused on servant leadership, Kyle values the belief that his company and team is only as strong as his willingness to engage and be a part of the solution, from the ground up. He believes this approach is founded in the art of listening, learning, and then leveraging the knowledge into a practice of humble, smart, and hungry leadership creating marked sustainability and growth.

Kyle received his business degree by way of a double major in marketing and management from Baylor University, in Waco, Texas. Residing in Franklin, TN, he enjoys spending his free time with his wife, three young children, whom they adopted as a sibling group in 2014, and two dogs, Baylor and George Banks. He has also served on several non-profit boards of directors, focused on education initiatives for the lower-income population and relief aid for the marginalized citizens in Ghana, West Africa, particularly the homeless and victims of human trafficking.

Chelsey Geiger

Chelsey Geiger

Senior Vice President of Operations

As Senior Vice President of Strategic Development and Support at CareThrough, Chelsey Geiger brings a decade of experience partnering with hospitals and health systems to enrich the experience of the providers and patients they serve.

Chelsey began her career in healthcare with PhysAssist Scribes, where she became integral in the operational design and scale of the company as it achieved over 1200% growth during her tenure. She has led teams through multiple acquisitions including that of PhysAssist by TeamHealth in 2014 and later by HealthChannels in 2018. Over the course of her career, Chelsey has served in many executive roles, overseeing teams specializing in implementations, staffing, sales and marketing, and business analytics. Prior to joining CareThrough, Chelsey and her team acquired and successfully implemented new business in over 400 hospitals and healthcare facilities across 38 states. Chelsey’s innovative approach to new contract implementation, data-driven processes and customer service delivery, are just a few of her lasting contributions to the medical scribe industry and its best practices existing today.

Chelsey earned Bachelor and Master of Science degrees from Texas A&M University in College Station, Texas. She currently resides in Denver, Colorado, with her husband. They are avid skiers, runners and cyclists, and enjoy all of Colorado’s outdoor offerings.

Matt Glowinsky

Matt Glowinsky

Vice President of Population Health

Matthew Glowinsky currently serves as the Vice President of Operations for CareThrough where he leads the national development of care navigation programs to improve patient outcomes and experience. In this role, he collaborates with healthcare providers and systems to optimize workflow and solve process challenges.

Before joining CareThrough, Matthew earned his BS in Psychology from the College at Brockport, State University of New York and a Masters of Social Work from the University of Denver. Looking to attend medical school, he embarked on a pre-med track by gaining clinical experience as a scribe with Essia Health, a small medical scribe company in Denver, Colorado.

While at Essia he was promoted to Chief Scribe, Denver Scribe Manager, and participated in business development across the country. The experience shifted his goal towards a career in healthcare management. In 2016 Essia Health was acquired by ScribeAmerica and Matthew accepted the position of Strategy and Operational Planning Associate for CareThrough. Soon after he was asked to support CareThrough as the Vice President of Operations.

Matthew has been recognized for being a passionate and experienced team member, merging his background in social work and clinical experience to build high-performing project teams. He currently resides in Denver, Colorado where he is an avid triathlete having completed an Ironman in Madison, Wisconsin in September 2016.

Suzanne Crincoli MSN, RN

Suzanne Crincoli MSN, RN

Vice President of Clinical Quality

Suzanne Crincoli MSN, RN joined HealthChannels in 2017 as a nurse consultant. She worked closely with executives to shape the company’s suite of innovative solutions designed to get nurses back to the bedside. Recently, Suzanne joined the CareThrough team as Vice President of Clinical Operations and Support. In this role, she develops strategies for today’s complex healthcare environment. Suzanne’s extensive experience in hospital leadership, community health and policy, and clinical practice makes her the type of transformational leader today’s nurses need.

Prior to joining CareThrough, Suzanne served as a Nurse Leader for the nursing administrative team. In addition to her leadership role, Suzanne has over 12 years of clinical nursing experience working as an emergency department nurse. Her areas of expertise include hospital operations, staffing budgets and department of health regulations. In 2018, Suzanne was nominated for the Organization of Nurse Leaders (ONL) Aspiring Nurse Leader Award. In conjunction with the New Jersey Collaborating Center for Nursing, Suzanne co-authored a grant to enhance community-based health promotion that was funded by the New Jersey Healthy Communities Network.  As a county health coach for the New Jersey Action Coalition, Suzanne was involved in advancing the nursing profession by collaborating on models to create seamless academic progression and community-based population health initiatives.

Suzanne is the first BSN-PhD candidate to be accepted into Rutgers University. She also earned a Master’s degree in Nursing Leadership with a focus on Organizational Complexity. As a PhD student, Suzanne’s research interests focus on health promotion, as well as factors influencing differential organizational support for nursing practice within acute care hospitals.

HealthChannels Leadership

Meet Our Leadership Team

Michael Murphy M.D.

Michael Murphy M.D.

Chief Executive Officer

Dr. Michael Murphy is co-founder and Chief Executive Officer of HealthChannels, the parent company of ScribeAmerica, CareThrough, QueueLogix, and SoundLines. Today, with over 3,300 partners and touching the lives of more than 46 million people, HealthChannels is the nation’s most frequently used strategic solutions company.
As a result of Dr. Murphy’s leadership, the HealthChannels family has received several accolades. ScribeAmerica was ranked on the INC. 500/5000 for America’s fastest-growing private companies in 2011-2018. ScribeAmerica was also the recipient of the “Good to Great” award in 2015 and honored by being ranked number two by Modern Healthcare as one of the nation’s Hottest Healthcare companies. Dr. Murphy continues to be a recognized leader and was a finalist for the prestigious Ernst & Young Award for entrepreneurship.
Prior to HealthChannels, Dr. Murphy served as an Army Ranger for the 1st Ranger Battalion in Savannah, Georgia, which allowed him to gain various leadership skills along with the ability to develop standard operating procedures. Dr. Murphy has been an innovator and a leader on multiple healthcare issues including lowering the cost of healthcare, the transition to value-based care, point of service solutions, and innovative technologies. His goals are to continue making all practice locations an environment built for exceptional patient experience and allow providers to work top-of-license.
Dr. Murphy received his Doctor of Medicine from St. George’s University and completed his residency training in Emergency Medicine at the University of Medicine and Dentistry of New Jersey in Newark. He has co-authored one textbook and is involved in three peer review articles. As an avid golfer and supporter of veterans, Dr. Murphy founded the Fore the Brave Charity Golf Tournament in 2015 to support veterans and their families.
Tony Andrulonis, M.D.

Tony Andrulonis, M.D.

Chief Operations Officer

Dr. Tony Andrulonis leads operations throughout the HealthChannels family of solutions. In this role he collaborates cross-functionally with executive, senior and local management to define key performance objectives, and develop strategies to address healthcare delivery challenges.

As an emergency medicine physician, Dr. Andrulonis has driven groundbreaking results in clinical care, and administrative efficiency over the course of his career. With expertise improving the quality of life for patients and providers, he guides health systems through the transition to value-based care.

Prior to joining HealthChannels, Dr. Andrulonis served as the President of Emergency Medicine at Envision Health, and Chief of the Department of Emergency Medicine at Baptist Health in Miami, Florida. As a Federal Emergency Management Agency (FEMA) Task Force member, Dr. Andrulonis contributed to the emergency response for 9/11 and Hurricane Katrina. He is a sought out speaker, and was recognized by the American College of Emergency Physicians (ACEP) as a “Hero of Emergency Medicine” during their 40th Anniversary celebration.

Dr. Andrulonis graduated from the University of Pittsburgh School of Medicine and completed a residency at the University of Pennsylvania. He holds an MBA from Northwestern, Kellogg School of Management and served as an Assistant Professor of Emergency Medicine at the University of Pennsylvania.

Jennifer Larsen

Jennifer Larsen

Executive Vice President of Senior Management

Jennifer Larsen joined carethrough in 2006 and helped grow the company from a small start-up to the market leader in the scribe industry. Jennifer was one of the first carethrough managers to implement new scribe programs across the United States. Her work ethic and innovations in developing scribe programs matured and enhanced carethrough’s model for physician groups and hospital partners. She authored the guide to standardizing program procedures for managers, streamlined operational practices, and created the compliance protocol to meet national Joint Commission standards for scribes. Today as a partner and Executive Vice-President of Senior Management, Jennifer is responsible for overseeing and improving scribe programs nationwide.

Jennifer graduated from the University of California at Irvine with a Bachelor’s in Biological Sciences. She was a recipient of full athletic scholarships and played Division I tennis for both University of Wyoming and University of California at Irvine.

Jennifer takes pride in assisting physicians and helping them work at peak efficiency; through scribe services she strives to continually enhance the work/life balance for clinicians across the country.

Jackie Reynolds

Jackie Reynolds

Executive Vice President of Operations

Ms. Jackie Reynolds holds a B.S. In Biological Sciences from San Diego University. She joined the carethrough team in 2006 at Tri-City Medical Center, where she was a stand out scribe and was relocated to Orlando, Florida in 2008 to begin working with carethrough’s first national client, Florida Emergency Physicians (FEP). After excelling at her position of a project leader and regional manager, she became a partner and Vice President of Business Development in 2009 and is now carethrough’s Executive Vice-President of Operations.

In her spare time, Jackie enjoys hot yoga and spending time with her family and friends. She enjoys the beach and outdoor activities, which are available almost year-round in Orlando. She has also become an Orlando Magic fan since moving to Orlando.

Mike Welch, MBA

Mike Welch, MBA

Chief Financial Officer

Mike graduated undergrad at York College of Pennsylvania with B.S. in Accounting, received an MBA from Florida Atlantic University with Accounting Concentration and Passed CPA exam in 2009. Mr. Welch is licensed in the State of FL.

Mike started his career in Audit at Deloitte & Touche (D&T) in South Florida.  He worked on D&T’s largest public companies in the South Florida market.

Most recently, Mike spent four years with Sunera where he worked on a variety of projects, including Internal Audit Compliance, Cash to GAAP accounting conversions, audit support for clients, purchase accounting projects for newly acquired companies, valuation work with regards to intangible assets, bankruptcy support and served as main contact/preparation for financial reporting.

Gary B. Glass

Gary B. Glass

General Counsel & Head of Human Resources

Gary joined HealthChannels with more than two decades’ worth of legal, compliance and human resources experience in various arenas including government, large law firms, and privately-held and publicly traded companies. He began his legal career as a criminal prosecutor at the New York County District Attorney’s office in Manhattan. After three years as an Assistant District Attorney, he joined the private sector as an associate at Patterson Belknap Webb & Tyler and then as a partner at Winston & Strawn, a global white-shoe law firm with 1,000+ attorneys across three continents. After 11 years of outside counsel practice, Gary moved in-house in 2002 as a Senior Assistant General Counsel for Altria Group Inc., a Fortune 20 consumer product manufacturing conglomerate including Philip Morris, Kraft Foods, and Miller Beer. At Altria, based in New York City, Gary focused on litigation, corporate compliance, and human resources. He later joined UST Inc., a $12 billion S&P 500 manufacturing company based in Connecticut, as the Company’s General Counsel and Chief Compliance Officer. After UST was acquired and its HQ relocated to Va. in 2009, Gary accepted the role of General Counsel, Chief Human Resources Officer, and Chief Compliance Officer at iGPS Logistics, a privately-held asset pooling company based in Florida.  After 5+ years at iGPS, Gary joined HealthChannels (then called ScribeAmerica) in 2015 and currently serves as the Company’s General Counsel, Chief Human Resource Officer, Chief Compliance Officer and Corporate Secretary.

Gary graduated from Princeton University in 1987 and Fordham University School of Law in 1992.

 

Craig Newman

Craig Newman

Chief Strategy Officer

Craig Newman serves as the Chief Strategy Officer for carethrough where he supports current and prospective partners assess the impact of scribes within their healthcare system. Craig also collaborates with Dr. Murphy and the Client Solutions team to think through new strategic initiatives to better serve our partners.

Prior to joining carethrough, Craig spent the past eight and half years with the Advisory Board Company, a national healthcare research and solutions firm. While with the Advisory Board, Craig worked in a consultative role to support hospitals and health systems with their service line planning and clinical technology assessment. Craig also worked to launch several initiatives focused on network strategy, referral management, and various use cases for leveraging real time-predictive analytics.

Craig currently resides in Washington, D.C. In his spare time, Craig enjoys golfing, cooking, and traveling.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

LEARN MORE AT CARETHROUGH.COM
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.

LEARN MORE AT CARETHROUGH.COM
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

LEARN MORE AT SCRIBEAMERICA.COM
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

LEARN MORE AT QUEUELOGIX.COM