Outpatient Services

Providing care in the outpatient setting requires a strategic approach. From the moment when a patient calls or comes in, our navigators ensure your providers are unburdened by ancillary tasks and focused on delivering comprehensive care. Whether a patient arrives for a consultation, diagnosis, or procedure, our advanced outpatient care solutions ensure patients remain supported with coordinated care. We put wellbeing at the center of our strategies, and adapt to the rapidly changing needs of your unique outpatient environment.


As outpatient utilization continues to steadily increase, reducing wait-times, improving care plan adherence and follow-up are vital to positive health outcomes. It’s no longer enough to send a patient out of the door with papers in hand. At CareThrough we’ve replaced outdated Outpatient practices with next-generation strategies for provider, nurses and care teams. With a comprehensive and tailored approach, stay on target to meet population health goals. Through constant collaboration CareThrough outpatient solutions add value for patients and decrease costs.
Clearly define outpatient strategies with technology and care coordination solutions
Improve patient engagement
Trusted and consistent care delivery
Achieve improved community and population health goals
Communicate better with patients and their families
Support clinician work-life balance

How it Works

Impact Care Quality and Resolve Challenges to Patient Centered Care

  • Our team of accessible, highly trained support actively engages patients
  • We track improvements in care coordination and clinician satisfaction
  • Proactively prepare for annual coding opportunities including RAF/HCC and Chronic Care Management
  • Our solutions focus on engagement and increase access to providers without overburdening care teams
  • Integrate reviews and benchmarks into care coordination
  • Transition from outdated technology and apply AI Chatbots across the care continuum
  • Outline healthcare goals to transition to value-based care
  • Learn best practices from partner sites
  • Advance provider satisfaction and the outpatient care team experience
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.
Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.
AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.
Nurse Care Team Assistants
Adding a qualified Nurse CTA to the care team increases quality of work-life and reduces stress on nurses. The nursing profession is also experiencing an alarming shortage due to increased clerical burdens and burnout.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer emergency medicine, outpatient, hospitalist medicine and other scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.
Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators asses their schedules, and ensure appointment compliance.