CareThrough is part of the HealthChannels family of healthcare solutions, a group of three distinct, highly specialized companies dedicated to improving clinical outcomes through clerical support.
The HealthChannels leadership team is committed to ushering in a new era of healthcare for patients and providers alike.
Michael Murphy, M.D.
Chief Executive Officer
Dr. Michael Murphy is co-founder and Chief Executive Officer of HealthChannels, the parent company of CareThrough, QueueLogix and ScribeAmerica, LLC. Today, ScribeAmerica is the nation’s most frequently used professional scribe training and management company. ScribeAmerica was ranked on the INC. 500/5000 for America’s fastest-growing private companies in 2011-2017. ScribeAmerica was also the recipient of the “Good to Great” award in 2015 and honored by being ranked number two by Modern Healthcare as one of the nations Hottest Healthcare companies.
Prior to HealthChannels, Dr. Murphy served as an Army Ranger for the 1st Ranger Battalion in Savannah, Georgia, which allowed him to gain various leadership skills along with the ability to develop standard operating procedures. Dr. Murphy has been a leader on multiple issues including medical scribes, department throughput, optimization of the provider to patient ratios, the transition to value-based care and innovative technologies. His goals are to continue making all practice locations an environment built for an exceptional patient experience and allow providers to solely focus on patient care.
Dr. Murphy received his Doctor of Medicine from St. George’s University and completed his residency training in Emergency Medicine at the University of Medicine and Dentistry of New Jersey in Newark. He was an Ernst and Young Finalist, has co-authored one textbook and is involved in three peer review articles. Dr. Murphy also runs the Fore the Brave charity golf tournament.
Chief Operations Officer
A Southern California native, Sarah Lamb received her Bachelor of Science in Biology from the University of California at Santa Barbara. She’s been central to the HealthChannels’ Executive Management Team from the start, first as ScribeAmerica’s first employee and supervisor and eventually as COO overseeing all core operations. In addition to leading to the company’s growth from infancy, Sarah was also a key contributor to development of the medical scribe industry’s leading scribe curriculum.
Sarah has nine years of experience with EDIS implementation and works firsthand with nearly two dozen different EMRs. She takes great pride in enhancing the quality of care for millions of patients by way of improved processes for their physicians and providers.
Executive Vice President of Senior Management
Jennifer Larsen joined HealthChannels in 2006 and has been key in the company’s growth from small startup to market leader to industry pioneer. She was one of the company’s first managers to implement new medical scribe programs across the U.S. At ScribeAmerica, the original HealthChannels company, Jennifer authored the guide to standardizing program procedures for managers, streamlined operational practices and created the compliance protocol to meet national Joint Commission standards for scribes. Today, as a partner and executive vice president of senior management, Jennifer is responsible for overseeing and improving programs nationwide.
Before joining HealthChannels, Jennifer graduated from the University of California at Irvine with a Bachelor’s in Biological Sciences. She was a recipient of full athletic scholarships and played Division I tennis for both University of Wyoming and University of California at Irvine.
Executive Vice President of Operations
Jackie Reynolds has been a part of the HealthChannels team since 2006, when she served as a standout medical scribe at Tri-City Medical Center. After excelling at her initial position as project leader and regional manager, she took on the role of partner and vice president of business development and later executive vice president of operations. Jackie holds a B.S. in Biological Sciences from San Diego University.
Mike Welch, MBA
Chief Financial Officer
Before joining HealthChannels, Mike Welch spent four years with Sunera working on a variety of projects including internal audit compliance, cash to GAAP accounting conversions, audit support for clients and evaluations of intangible assets—all while serving as the main contact for financial reporting. Prior to that, he started his career in Audit at Deloitte & Touche (D&T) in South Florida, working on the firm’s largest public companies in the South Florida market.
Now licensed in the state of Florida, Mike holds a B.S. in accounting from York College of Pennsylvania and an MBA with accounting concentration from Florida Atlantic University.
Gary B. Glass
General Counsel & Head of Human Resources
Gary joined HealthChannels with more than two decades’ worth of legal experience in various legal arenas including government, large law firms and both privately-held and publicly traded companies. He began his legal career as a criminal prosecutor at the New York County District Attorney’s office. After three years as an assistant district attorney in Manhattan, he joined the private sector as an associate at Patterson Belknap Webb & Tyler and then a partner at Winston & Strawn, a global white-shoe law firm headquartered in Chicago. After 11 years of outside counsel practice, Gary moved in-house in 2002 as a senior assistant general counsel for Altria Group Inc., a Fortune 25 consumer product manufacturing conglomerate. He later joined UST Inc., a $12 billion S&P 500 manufacturing company, as general counsel and chief compliance officer. After UST was acquired and its HQ relocated, Gary served as general counsel and chief compliance officer—first at iGPS Logistics, a privately-held asset pooling company, and later at Gallop Capital Partners, a private investment fund in the healthcare space.
Gary received his J.D. from Fordham University School of Law in 1992 in New York City and his undergraduate degree from Princeton University in 1987.
Chief Strategy Officer
Craig Newman serves as the Chief Strategy Officer for HealthChannels where he supports current and prospective partners assess the impact of scribes within their healthcare system. Craig also collaborates with Dr. Murphy and the Client Solutions team to think through new strategic initiatives to better serve our partners.
Prior to joining HealthChannels, Craig spent the past eight and half years with the Advisory Board Company, a national healthcare research and solutions firm. While with the Advisory Board, Craig worked in a consultative role to support hospitals and health systems with their service line planning and clinical technology assessment. Craig also worked to launch several initiatives focused on network strategy, referral management, and various use cases for leveraging real time-predictive analytics.
Craig currently resides in Washington, D.C. In his spare time, Craig enjoys golfing, cooking, and traveling.
Over the last fourteen years, Kyle worked as a customer facing executive in the clinical revenue integrity space at a few different P/E backed companies, focused on documentation management and physician and patient engagement, driving strong results and outcomes to the revenue cycle. In this field, he focused on technology-enabled services companies providing unique solutions to the most daunting protected health information challenges. Kyle has worked directly with the nations elite list of IDN-based systems, along with over 2,000+ individual systems and physician practices, driving customer satisfaction, retention, and growth as the key pillars to his success.
Focused on servant leadership, Kyle values the belief that his company and team is only as strong as his willingness to engage and be a part of the solution, from the ground up. He believes this approach is founded in the art of listening, learning, and then leveraging the knowledge into a practice of humble, smart, and hungry leadership creating marked sustainability and growth.
Kyle received his business degree by way of a double major in marketing and management from Baylor University, in Waco, Texas. Residing in Franklin, TN, he enjoys spending his free time with his wife, three young children, whom they adopted as a sibling group in 2014, and two dogs, Baylor and George Banks. He has also served on several non-profit boards of directors, focused on education initiatives for the lower-income population and relief aid for the marginalized citizens in Ghana, West Africa, particularly the homeless and victims of human trafficking.
Director of Operations
Matthew Glowinsky currently serves as the Director of Operations for CareThrough where he leads the national development of care navigation programs to improve patient outcomes and experience. In this role, he collaborates with healthcare providers and systems to optimize workflow and solve process challenges.
Before joining CareThrough, Matthew earned his BS in Psychology from the College at Brockport, State University of New York and a Masters of Social Work from the University of Denver. Looking to attend medical school, he embarked on a pre-med track by gaining clinical experience as a scribe with Essia Health, a small medical scribe company in Denver, Colorado.
While at Essia he was promoted to Chief Scribe, Denver Scribe Manager, and participated in business development across the country. The experience shifted his goal towards a career in healthcare management. In 2016 Essia Health was acquired by ScribeAmerica and Matthew accepted the position of Strategy and Operational Planning Associate for CareThrough. Soon after he was asked to support CareThrough as the Director of Operations.
Matthew has been recognized for being a passionate and experienced team member, merging his background in social work and clinical experience to build high-performing project teams. He currently resides in Denver, Colorado where he is an avid triathlete having completed an Ironman in Madison, Wisconsin in September 2016.