Comprehensive Population Health Management Solutions

Nurse Care Team Assistants offer an innovative approach to transformational nurse care that helps curb the impact of burnout and shortages facing the healthcare industry. Nurse CTAs help improve care team workflows while relieving the nursing staff from administrative and clinical tasks.
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It’s no surprise that patients value personalized care, yet most care teams lack the bandwidth to meet and exceed patient expectations. Navigators can help close care gaps, improve documentation for better reimbursement and transform organizations from chaos to calm. In a short time, navigators connect with patients to provide comprehensive support while providers and care team focus on delivering quality care.
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Today’s healthcare systems continue to see more patients with multiple chronic illnesses. The key to success depends on optimizing your capacity to reach patients outside of the care setting. Having a robust Chronic Care Management program can lead to thousands in saved revenue, and better health outcomes.
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For healthcare systems to deliver quality care to the populations they serve, our Population Health Assistants provide a robust solution designed to assess social determinants of health. We ensure care teams foster relationships with patients by providing unparalleled support and guidance throughout the healthcare journey.
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When you’re in the midst of a major transition, keeping up with patient demands and needs is no easy feat. With all the data to analyze, insights to act on and patient panels to manage, coordinating care can consume a lot of valuable time. That’s why Care Team Optimization exists—to provide the support providers, practices and systems need to coordinate value-based care.
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As part of your care team, our navigators respond to referral requests with an integrated data approach. Our cloud-based software integrates EMR data to unlock insights and determine the next actionable step in the care plan. Our solution matches patients with providers covered by their insurance plan, and conveniently located. The result is better communication, more insight, and an opportunity to lay the groundwork for future patient encounters that meet your health systems standards.
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With the rise of consumerism when patients shop for care, providers must meet patients where they are with smart, personalized, on-demand conversations that span the full patient experience. With AI Chatbots, care teams are able to customize redundant processes, post-op instructions or directions to the facility, and deliver information via text messaging. The technology allows patients to easily reach their care teams, without the need for portals and confusing apps.
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Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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