Q: What is a Navigator?
A: A Navigator intelligently shares the provider and administrative staff's burden of providing value based care in and outside of the clinical setting. In doing so, the care team's productivity and patient engagement increase, so that goal of providing cost effective, quality value based care is achieved
Q: What is the difference between a Navigator and a medical scribe?
A: A Navigator eases care team's workflow by sharing administrative tasks and provides an interface with patient in and out of the care setting, and assists with care team flow, patient advocacy and offers a quality assurance/quality improvement process. A medical scribe may have some overlapping tasks and skills, but Navigators take a more strategic approach and provide a human glue to the entire care staff, not just to individual providers.
Q: How can I become a Navigator or Care Team Assistant?
A: We provide the training necessary to become a Navigator or CTA. If you have the aptitude for healthcare work, is comfortable working in a clinical environment, and has the skillset and knowhow from previous scribe work with us, you would be a strong candidate for Navigator or CTA. See our career page to apply to be a Navigator or CTA.
Q: Can I still qualify under Meaningful Use if I use a medical scribe, Navigator, or CTA?
A: Yes, the official statement was made by CMS in 2012.
Q: How do you comply with HIPAA?
A: We comply with every hospital and practice HIPAA policy. In addition, HealthChannels created its own "HIPAA For Scribes" training videos and tests which are focused specifically on scribes, Navigators, and CTAs and the access they have.
Q: With which EHRs do you work?
A: We work with all EHRs.
Q: Do Navigators and CTAs code and bill the chart?
A: No, they do not. However, they can apply frequent codes that a practice uses based on the practice dictation.
Q: Do you offer health insurance to your Navigators and CTAs?
A: Scribes, Navigators and CTAs that assist with management duties are eligible for the HealthChannels Health Reimbursement Arrangement and other forthcoming health, vision, and dental benefits.
Q: How long has CareThrough been in existence?
A: CareThrough was founded and launched as part of the HealthChannel family of companies in October of 2016, with both ScribeAmerica and QueueLogix serving the healthcare community since 2003.
Q: How many employees does CareThrough have?
A: Currently HealthChannels, the parent company of CareThrough, has over 17,000 employees.
Q: How financially strong is CareThrough?
A: As part of HealthChannels, we were ranked on Modern Healthcare number two in 2013 and the Inc. 500/5000 eight years in a row.
Q: Is CareThrough publicly or privately held?
A: We are privately held.
Q: How can I contact the CEO, CMO, or COO of CareThrough?
A: All correspondence will find its way via firstname.lastname@example.org
Q: What is CareThrough's business rating on Dun and Bradstreet? Better Business Bureau?
A: As part of HealthChannels companies, we are ranked A+
Q: How can I get a CareThrough proposal and contract?
A: Please email us at email@example.com or visit our "contact us" page to request information.
Q: Are the Navigators and CTAs your employees?
A: Yes, we recruit, hire, train and manage your Navigator and CTA workforce