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A Day in the Life of a CareThrough ED Navigator

Achieve Value-Based Growth with a Navigator Embedded Within the CareTeam.

Shift Note Review
The notes from the previous shift detail follow-up activities and action items for the incoming navigator. A patient admitted to the hospital from the ED requested smoking cessation information. Print .pdf and have it transferred to hospitalist provider.
Check-in with Rounding Providers
Connect with providers to see if there are current patients in need of navigation support, from printing discharge forms to arranging transportation.
Schedule Referral Appointment
Recognizing the need to schedule an appointment before the patient leaves the facility, utilize proprietary software to find an in-network provider.
VIDEO: Amy Roush is a Chief Scribe for CareThrough's sister company, ScribeAmerica. Amy provides a look at a 'day in the life of a scribe' as she completes documentation and administrative duties to support the care team at her home site, Hilo Medical Center in Hawaii.
Prepare Discharge Education for Patients
Obtain the procedural documentation for the complex laceration and prepare the discharge education for the nursing staff at the physician’s direction. By the time the laceration is complete, this patient is ready for discharge.
Stock Office Supplies Including Printer Paper
By this time I've been tracking labs, radiology, medication administration and we have 6 patients ready for disposition.
Document Conversations with Time Stamp
I present each patient to the physician to make a disposition decision. I've been tracking labs, radiology, medication administration and we have 6 of our patients ready for disposition.
Consult with Physicians for Referral
With the LiveReferral module embedded in the EMR, I check the referred physicians schedule to ensure patient is available to see the doctor in a week.
Walk-in Patient with Missing Finger
Follow the provider into the trauma bay to document a patient with an on-the-job construction site injury. Listen for vitals and document simultaneously in the EMR while care is delivered.
Continue Updating Patient Chart
Detail patient encounter while nurse preps patient for in-patient transfer.
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.